Brand-Family Guide
CLC Billing Recovery for IHG Hotels
Holiday Inn, Holiday Inn Express, Crowne Plaza, Staybridge Suites, Candlewood Suites, Avid, Atwell, voco
High CLC volume, decentralized property accountability, low corporate involvement in CLC reconciliation.
IHG-flag properties — particularly Holiday Inn Express, Staybridge Suites, and Candlewood Suites — see disproportionately high CLC volume because of their fit with crew and project travel. IHG corporate provides reservation infrastructure but does not perform property-level CLC reconciliation. Each IHG property is on its own to catch CLC billing errors before the recovery window closes.
CLC quirks specific to IHG properties
Crew-heavy properties amplify CrewFax complexity
Holiday Inn Express and Staybridge properties near airports, rail hubs, and energy corridors see large volumes of CrewFax reservations. CrewFax requires different authorization handling than CheckINN, and the volume amplifies the cost of every front-desk procedural error.
Holidex / IHG Concerto rate sync gaps
IHG's central reservation systems push rates to property PMS instances on a defined cadence. CLC contracted rate updates can lag the property rate by hours or days, producing a window of guaranteed mismatches.
Franchisee-driven training quality
IHG-flag properties are predominantly franchised. CLC training quality varies by management company, and there is no standardized IHG-corporate CLC training program at the property level.
per room per month for daily IHG CLC reconciliation
Flat fee. No setup, no contingency cuts, no long-term contract.
How Reconcile CLC works at IHG properties
- 1
We work from your property's PMS reservation export filtered for CLC stays.
- 2
Daily reconciliation matches each stay against the corresponding Corpay authorization record.
- 3
Late charges and rate adjustments are filed through Corpay's standard channels — your front desk and accounting teams stay focused on guests and operations.
- 4
Monthly recovery reports tie back to your property accounting in formats compatible with IHG corporate reporting.